Orders & Payment
How do I place an order?
You can place an order by entering your email address through our lead form on the product page. Once you provide your email, we will send you an email with the payment details and confirmation.
What payment methods do you accept?
We accept payments via **bank transfer (NEFT/RTGS)** only. After placing your order, we will send you the bank account details to complete your payment. Once the payment is received, your order will be processed.
Can I cancel or modify my order after it has been placed?
You can cancel or modify your order before it has been dispatched by contacting us at support@guardedservice.shop. Once the product is dispatched, cancellations or modifications are no longer allowed.
Shipping & Delivery
Do you charge for shipping?
No, we offer free shipping across India on all orders with no minimum order value.
How long will it take to receive my order?
Delivery times vary depending on your location:
- Metro Cities: 3-5 business days
- Non-Metro Cities: 5-7 business days
- Rural Areas: 7-10 business days
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s status through the courier's tracking system.
Returns & Refunds
What is your returns policy?
You can return a product within 10 days of receiving it if it is unused, in its original packaging, and in the same condition as received. Please contact us at support@guardedservice.shop to initiate a return.
How do I request a refund?
Once your return is approved, a refund will be issued via **bank transfer (NEFT/RTGS)**. Refunds typically take 7-10 business days after the returned product is received and inspected.
Can I exchange a product?
We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.
Contact Us
How can I contact customer support?
If you have any questions or need assistance, you can contact us via:
- Email: support@guardedservice.shop
- Phone: +91-8299080990
- Address: Guarded Service, Plot 383, Sector 19, Koparkharine, Navi Mumbai, Maharashtra, 400709